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PREPARE FOR YOUR TRAVEL

Find out what to expect and prepare for your next trip.

Please make sure to read the section below for specific travel requirements that are in place for certain destinations. It is recommended that you regularly consult this page for latest updates.

 

1. Check that you are not presenting flu-like symptoms (fever, cough and sneezing) prior to travel, in which case you will not be allowed to board the aircraft.

2. We recommend that you are acquainted with all requirements issued by the health authorities applicable to your destination. You may obtain more information from the respective embassies and consulates. Additional documents may be required for some destinations, please consult requirements by destination in the sections below.

3. To facilitate physical distancing measures, you will be required to arrive at the airport at least three hours prior to departure. With all the precautionary measures now in place, the process will be longer, although we will strive to make it seamless for you. 

4. You will be required to wear your own mask at all times at the airport and onboard, as this is mandatory for travel. Please ensure that you carry a sufficient number of masks for the entire duration of your flight, from the time you reach the airport to the time you leave the airport at destination.  Typically, you should provide for one mask for every 4 hours. Read more on specific sanitary measures enforced by some countries in the sections below.

5. We encourage you to travel with a hand sanitiser in quantities of 100ml or less for use throughout your journey.

6. To help limit contact between carry-on baggage items, your Cabin Baggage should include only the necessary essential items such as personal laptops, handbag, briefcase, and baby items. 

Please find below our guidelines on the specific measures in place at selected destinations. You are encouraged to consult this section regularly for any updates.

Eligibility for travel

Mauritian nationals and residents, as well as tourists travelling for long stays are eligible to travel to Mauritius as from 01 October 2020.

Travel requirements for passengers travelling to Mauritius

  • Passengers travelling to Mauritius will have to fulfil all travel exigencies before their flight.
  • All prospective passengers (including children and infants) travelling to Mauritius for the month of October 2020 must possess the following documents:

1. A certificate of a negative PCR test administered not more than 7 days prior to the last point of embarkation. Only passengers whose tests are negative will be allowed to board flights to Mauritius. The original certificate must be presented at check-in, boarding and upon arrival.

For travellers from India, only PCR tests conducted at laboratories approved by the Mauritian authorities are accepted.

2. A valid air ticket to Mauritius.  It is important that you provide your email address and mobile number for us to communicate with you.

3. A proof of purchase of a travel package including accommodation, on a full board basis, at a designated hotel for a mandatory 14-day in room quarantine.

Quarantine Accommodation Package

  • Upon arrival in Mauritius, a 14-day in room quarantine will be mandatory in a hotel approved by the authorities.
  • A Quarantine Accommodation Package is available online for passengers which would include, among others, accommodation on a full board basis for the 14 day in-room quarantine.
  • For information on the Quarantine Accommodation Package available, please consult the central booking platform on the Mauritius Tourism Promotion Authority (MTPA) website: https://booking.mymauritius.travel

Attention is drawn to the fact that:

(a) Any arriving passenger will have to undergo PCR tests on day of arrival, on day 7 and on day 14 following arrival.

(b) If a PCR test reveals that a person is COVID-19 positive, he/she shall be transferred to a public medical institution for treatment.


At the airport of departure

  • With all the health safety and precautionary measures in place, the check-in and boarding processes are expected to take longer. Passengers are therefore advised to arrive at the airport at least three hours prior to their scheduled flight departure time.
  • It is mandatory for all passengers above 11 years old to wear only surgical masks. Please ensure that you carry a sufficient number of masks for the entire duration of your flight, from the time you reach the airport of departure to the time you leave SSR international airport. Typically, you should provide for one mask for every 4 hours.
  • Passengers will also be subject to temperature checks at the airport.


Baggage

Information on your baggage allowance is included on your ticket.

  • Cabin baggage is limited to one piece weighing not more than 7 kg.
  • Note that no single baggage weighing more than 32 kg will be accepted at check in.
  • Should you be a Kestrelflyer Gold or Silver cardholder, you are eligible for one additional piece of 20 kg on presentation of your membership card.

Hygiene protocol on board

Passengers are requested to adhere to strict sanitary hygiene on board.

  • Used masks should not be left in seat pockets, on the seats or anywhere else in the cabin. Same should be disposed of in the lavatory waste bins only, or be kept in your bag.
  • To help limit contact between carry-on baggage items, your cabin baggage should include only the necessary essential items such as laptops, handbag, briefcase, and baby items.


COVID-19 Protocol in Mauritius

Air Mauritius wishes to reassure its passengers and the public in general that the company fully complies with the COVID-19 protocol in force in Mauritius and has implemented strict sanitary measures accordingly at all touch points.

General notes

  • Passengers with flu-like symptoms (fever, cough and sneezing) prior to travel, will not be allowed to board the aircraft.
  • Please check-in at the Domestic Terminal of SSR International airport at least 3 hours before your scheduled flight departure. Only passengers with a valid ticket will be allowed within the departure area using door 2.
  • Unaccompanied minors (UM) and passengers with special needs can be accompanied inside the departure area.

Sanitary measures

  • To facilitate physical distancing measures, you will be required to arrive at the airport three hours prior to departure. With all the precautionary measures now in place, the check in process will be longer, although we will strive to make it seamless for you.
  • It is mandatory for all passengers to wear a mask from the time they reach SSR International airport, Mauritius, to the time they leave Plaine Corail airport at destination which includes boarding, the entire flight and deplaning. Passengers not complying with these sanitary measures imposed by the relevant authorities will be denied boarding. Please ensure to carry a sufficient number of masks for the entire duration of your flight.

Sanitary hygiene on board

  • You are requested to adhere to strict sanitary hygiene on board. Kindly dispose of used surgical masks in the lavatory bin or keep them in your own bag.
  • We encourage you to travel with a hand sanitiser in quantities of 100ml or less for use throughout your journey.

Baggage Allowance

To help limit contact between carry-on baggage items, your Cabin Baggage should include only the necessary essential items such as personal laptops, handbag, briefcase, and baby items. The total allowable number of pieces per person will be one, with a weight not exceeding 5 kg.

Due to weight limitations on ATR-72 aircraft, the additional baggage allowance of 8 Kgs to Kestrelflyer Gold card holders & 5 Kgs to Kestrelflyer Silver card holders does not apply on flights to / from Rodrigues until further notice.

General notes

  • Please check in at SSR International airport at least 3 hours before your scheduled flight departure. Only passengers with a valid ticket will be allowed within Hall B of the departure area using door 14.
  • Unaccompanied minors (UM) and passengers with special needs can be accompanied inside the departure area.

Travel exigencies and required documents

  • Kindly check that you have complied with all mandatory visa and travel documents for your travel.
  • All travellers must provide proof of a negative Covid-19 test carried out within 72 hours before boarding.
  • Travellers whose final destination is Madagascar will be required to fill in the enclosed letter of engagement (Lettre D'engagement Madagascar) prior arrival in Madagascar. 


Sanitary measures

  • It is mandatory for all passengers to wear a surgical mask from the time they reach SSR International airport to the time they leave the airport at destination which includes boarding, the entire flight and deplaning.  
  • Typically, you should provide for one mask for every 4 hours.  Please ensure that you hold a sufficient number of masks for your trip, from the time you reach the airport to the time you leave the airport at destination.
  • Please note that passengers not complying with these sanitary measures imposed by the relevant authorities will be denied boarding.

Sanitary hygiene on board

  • You are requested to adhere to strict sanitary hygiene on board.
  • Used masks should not be left in seat pockets, on the seats and anywhere else in the cabin. Same should be disposed of in lavatory waste bins only or be kept in your bag.

Baggage Allowance

Information on your baggage allowance is included on your ticket.

Should you be a Kestrelflyer Gold or Silver cardholder, you are eligible for one additional piece of 20kgs on presentation of your valid membership card. Note that no single baggage weighing more than 32 Kgs will be accepted at check in.

Arrival

  • All Passengers will be subjected to temperature control upon arrival in Madagascar.
  • The completed letter of engagement and negative PCR test results must be submitted to the Health Officials and Immigration Officers upon arrival.

Eligibility for travel

  • French nationals, travelling with their spouse and children. 
  • European Union nationals and nationals from Andorra, United Kingdom, Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland, and the Vatican, whose primary residence is in France or are in transit through France to reach their country of origin or of primary residence, travelling with their spouse and children. 
  • Third country nationals, who are holders of a French or European residence permit or valid long-stay visa, with primary residence in France, or in transit through France to their residence in the European Union or its assimilated countries. 
  • Third country nationals, in transit for less than 24 hours in an international zone.
  • Passengers of other nationalities wishing to travel for specific reasons should contact the French Embassy https://mu.ambafrance.org/
  • A copy of your passport, your residence permit, as well as your residential address must be provided at the time of booking.
  • Additional Information is available at www.reunion.gouv.fr
Travel requirements

Please make sure you have all the required documents and visas before you travel. Additional documents will be required as follows:

  1. Travellers aged 11 years and above must provide proof of a negative Covid-19 test carried out within 72 hours (or 3 days) before boarding. This negative result is mandatory and will be requested at check-in at SSR International airport and must be submitted to the ARS at the following email address: ars-reunion-crise5@ars.sante.fr
  2. Passengers are required to submit a Declaration on Honour to state that you do not have symptoms of Coronavirus (COVID-19) and that you have not been in contact with a confirmed case of Covid-19 during the 14 days before your flight. This document must be presented at Check-in at SSR International airport and upon arrival in Reunion and can be downloaded at http://www.reunion.gouv.fr/IMG/pdf/20200721_declarationsurl_honneur-2.pdf
  3. Fill in the health form set up by the ARS for contact tracing. The form should be filled online at https://suivi.arslareunion-covid19.re/

The traveller then will receive a QR code through SMS or an email inviting them to download their receipt 48 hours before flight departure. The supporting document must be printed or downloaded to a mobile phone and must be presented to the check-in staff when departing from Mauritius.

How to fill in the contact tracing assistance form?

At SSR International airport/departure

  • You must arrive at SSR International Airport at least 3 hours before the departure of your flight, and proceed to gate 14 of the departure lounge in Hall B. Only departing passengers will be granted access in the departure area. Unaccompanied minors (UM) and passengers requiring special assistance may be accompanied inside the departure area.
  • The authorities in Reunion require that all passengers above 11 years old wear only surgical masks. Surgical masks should be worn from the time you reach the SSR International Airport to the time you leave the airport at destination. Please note that passengers who do not comply with health measures imposed by the authorities concerned will not be allowed on board.
  • Typically, you should provide for one mask for every 4 hours. Please ensure that you hold a sufficient number of masks for your trip, from the time you reach the airport to the time you leave the airport at destination.
  • Information on your baggage allowance is included on your ticket. Cabin baggage is limited to one piece weighing not more than 7 kg.
  • No single baggage weighing more than 32 Kgs will be accepted at check in.
  • Should you be a Kestrelflyer Gold or Silver cardholder, you are eligible for one additional piece of 20kgs on presentation of your valid membership card.


Sanitary protocols on board

  • You are requested to adhere to strict sanitary hygiene on board.
  • Used masks should not be left in seat pockets, on the seats and anywhere else in the cabin. Same should be disposed of in lavatory waste bins only or be kept in your bag.


Pets

  • Pets (AVIH) are accepted at check in with all appropriate documents. Kindly contact our reservations department on reservations_mru@airmauritius.com or + 230 2077575 for all required information.

 

Arrival

  • Note that a 7-day self-isolation at home is mandatory.

 General notes

  • Please find out about your eligibility to travel from South African High Commission at https://www.embassypages.com/southafrica-highcommission-portlouis-mauritius

  • Please check-in at SSR International airport at least 3 hours before your scheduled flight departure. Only passengers with a valid ticket will be allowed within Hall B of the departure area using door 14.

  • Unaccompanied minors (UM) and passengers with special needs can be accompanied inside the departure area.

Travel exigencies and required documents

Kindly check that you have complied with all mandatory visa and travel documents for your travel. Additional documents will be required as follows:

  • Travellers will need to present a negative COVID-19 test results not older than 72 hours from time of departure. This negative result is mandatory and will be requested at check-in at SSR International airport.
  • Travellers must present a previously completed the Traveller Health Questionnaire (South Africa Arrival Health Questionnaire) upon arrival. 
  • Travellers will be required to download the COVID Alert South Africa mobile app.

Sanitary measures

• It is mandatory for all passengers to wear a surgical mask from the time they reach SSR International airport to the time they leave the airport at destination which includes boarding, the entire flight and deplaning.  In South Africa, a child under the age of 2 may be exempted from wearing a mask.

• Typically, you should provide for one mask for every 4 hours.  Please ensure that you hold a sufficient number of masks for your trip, from the time you reach the airport to the time you leave the airport at destination.

• Please note that passengers not complying with these sanitary measures imposed by the relevant authorities will be denied boarding.

 

Sanitary hygiene on board

You are requested to adhere to strict sanitary hygiene on board.

Used masks should not be left in seat pockets, on the seats and anywhere else in the cabin. Same should be disposed of in lavatory waste bins only or be kept in your bag.

Baggage Allowance

Information on your baggage allowance is included on your ticket.

Should you be a Kestrelflyer Gold or Silver cardholder, you are eligible for one additional piece of 20kgs on presentation of your valid membership card.

Note that no single baggage weighing more than 32 Kgs will be accepted at check in.

Pets

Pets (AVIH) are accepted at check in with all appropriate documents. Kindly contact our reservations department on reservations_mru@airmauritius.com or + 230 2077575 for all required information. 

Arrival

  • Travellers will need to present the negative COVID-19 test results not older than 72 hours from time of departure, to Port Health Officials, upon arrival in South Africa.
  • The completed traveller health questionnaire must be submitted to Port Health Officers upon arrival.
  • All travellers will be subjected to medical screening by Port Health Officials upon arrival and those detected with symptoms will be required to remain in quarantine until a repeat COVID-19 test is conducted.  Quarantine facilities and COVID-19 tests will be at the cost of travellers. 

General notes

Please check in at the airport at least 3 hours before your scheduled flight departure.

Unaccompanied minors (UM) and passengers with special needs can be accompanied inside the departure area.

Kindly check that you have complied with all mandatory visa and travel documents for your travel.

Essential information to enter the UK 

The United Kingdom is taking steps to help stop the spread of COVID-19.
1) To protect your health and others’, everyone must complete an online passenger locator form before arrival in the United Kingdom.

2) You may be required to self-isolate for 14 days on arrival. Check the exempt countries list immediately before you travel as this list can change at short notice.

3) It is a legal requirement that you wear a face covering on public transport in the UK.
Failure to comply with the above measures is a criminal offence and you could be fined. 

Please visit www.gov.uk/uk-border-control for detailed public health advice and requirements for entering the UK

Note that you cannot submit the form until 48 hours before you are due to arrive in the UK.

Sanitary measures

  • It is mandatory for all passengers to wear a face mask. It should be worn from the time they reach SSR International airport to the time they leave the airport at destination which includes boarding, the entire flight and deplaning. Please note that passengers not complying with these sanitary measures imposed by the relevant authorities will be denied boarding.
  • You are strongly recommended to consult the following link for more details  https://www.gov.uk/guidance/coronavirus-covid-19-travel-corridors#updates-to-the-travel-corridor-list

Sanitary hygiene on board

  • You are requested to adhere to strict sanitary hygiene on board. Kindly dispose of used surgical masks in lavatory bins or keep them in your own bag. 
  • Used masks should not be left in seat pockets, on the seats and anywhere else in the cabin. Same should be disposed of in lavatory waste bins only or be kept in your bag.
Baggage allowance

Information on your baggage allowance is included on your ticket.

Should you be a Kestrelflyer Gold or Silver cardholder, you are eligible for one additional piece of 20kgs on presentation of your valid membership card.

Note that no single baggage weighing more than 32 Kgs will be accepted at check in.
 
Transit and connecting Flights

If you are in transit and travelling onward, please ensure that your luggage is checked-in to your final destination as you will not be able to exit the transit area.
 

Eligibility for travel

  • French nationals, travelling with their spouse and children.
  • European Union nationals and nationals from Andorra, United Kingdom, Iceland, Liechtenstein, Monaco, Norway, San Marino, Switzerland, and the Vatican, whose primary residence is in France or are in transit through France to reach their country of origin or of primary residence, travelling with their spouse and children.
  • Third country nationals, who are holders of a French or European residence permit or valid long-stay visa, with primary residence in France, or in transit through France to their residence in the European Union or its assimilated countries.
  • Third country nationals, in transit for less than 24 hours in an international zone.

Additional Information is available from the French Embassy website at https://mu.ambafrance.org/.

 

General notes

Please check in at SSR International airport at least 3 hours before your scheduled flight departure. Only passengers with a valid ticket will be allowed within Hall B of the departure area using door 14.

Unaccompanied minors (UM) and passengers with special needs can be accompanied inside the departure area.

Travel and document requirements

Kindly check that you have complied with all mandatory visa and travel documents for your travel. Additional documents will be required as follows:

  • A completed International Travel Certificate should be shown prior to boarding and at immigration upon your arrival or when transiting in France. The certificate can be obtained at consulates, or at https://www.interieur.gouv.fr
  • If you are not a citizen or permanent resident of the European Union (EU) you must produce a sworn statement and eventually a travel document at check-in at SSR International Airport.

Sanitary measures

It is mandatory for all passengers above 11 years old to wear only surgical masks from the time they reach SSR International airport to the time they leave the airport at destination which includes boarding, the entire flight and deplaning. Please note that passengers not complying with these sanitary measures imposed by the relevant authorities will be denied boarding.

Typically, you should provide for one mask for every 4 hours.

Sanitary hygiene on board

You are requested to adhere to strict sanitary hygiene on board.

Used masks should not be left in seat pockets, on the seats and anywhere else in the cabin. Same should be disposed of in lavatory waste bins only or be kept in your bag.

Baggage allowance

Information on your baggage allowance is included on your ticket.

Should you be a Kestrelflyer Gold or Silver cardholder, you are eligible for one additional piece of 20kgs on presentation of your valid membership card.

Note that no single baggage weighing more than 32 Kgs will be accepted at check in.

Transit and connecting flights

If you are in transit and travelling onward, please ensure that your luggage is checked-in to your final destination as you will not be able to exit the transit area. 

Pets

Pets (AVIH) are accepted at check in with all appropriate documents.

Kindly contact our reservations department on reservations_mru@airmauritius.com or + 230 2077575 for all required information.

Eligibility for travel

Please find out about your eligibility to travel from the High Commission of India at https://hcimauritius.gov.in


Travel requirements

Kindly check that you have complied with all mandatory visa and travel documents for your travel.

  • The Indian Government requires that all travelers submit a Self-Declaration form on the online portal www.newdelhiairport.in/airsuvidha/apho-registration at least 72 hours before the scheduled travel.A printed copy must be presented to the Check-in Officer at SSR International Airport and to the airport health staff upon arrival.
  • You are also required to download the application Aarogya Setu on your personal device. For more information kindly consult the following link https://aarogyasetu.gov.in/ 
  • Note that a mandatory institutional quarantine of 7 days at the cost of travelers, followed by 7 days isolation at home with self-monitoring of health is imposed by the Indian authorities. However, travelers may apply for exemption from quarantine by submitting a COVID 19 negative PCR test at least 96 hours before the flight. The PCR test should be uploaded at https://www.newdelhiairport.in/airsuvidha/covid-19-exemption-international-passenger

The certificate of a negative COVID 19 PCR test can also be presented on arrival in India, or done on arrival at Mumbai Airport for a fee. A negative COVID 19 PCR test result should allow you to take a connecting domestic flight. 

At SSR International Airport/Departure

Please check in at SSR International airport at least 3 hours before your scheduled flight departure. Only passengers with a valid ticket will be allowed within Hall B of the departure area using door 14.

Unaccompanied minors (UM) and passengers with special needs can be accompanied inside the departure area.

It is mandatory for all passengers wear a surgical mask from the time they reach SSR International airport to the time they leave the airport at destination which includes boarding, during the entire flight and at deplaning. Please note that passengers not complying with these sanitary measures imposed by the relevant authorities will be denied boarding. Two surgical masks and one face shield will be handed over to you at check-in.

Depending on aircraft loads you may be allocated a middle seat in which case you will be required to wear a wrap-around gown before boarding the aircraft and during the entire flight as per the requirements of Indian Authorities. One wrap-around gown will be handed over to you and you are requested to dispose of same after you disembark.

Information on your baggage allowance is included on your ticket. Cabin baggage is limited to one piece weighing not more than 7 kg. Note that no single baggage weighing more than 32 Kg will be accepted at check in.

Should you be a Gold or Silver Kestrelflyer, you are eligible for one additional piece of 20 kg on presentation of your valid membership card.


Sanitary measures on board

You are requested to adhere to strict sanitary hygiene on board. Kindly dispose of used surgical masks in lavatory bins or keep them in your own bag.

Hand sanitizers are available on board upon request.


Arrival

All passengers will be subject to a medical screening upon arrival and any passenger found to be symptomatic shall be immediately isolated and taken to medical facility as per the health protocol in India.